InfiniTec - Henning Krauses Blog

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Troubleshooting Push notifications failures

It can sometimes be tricky to get Exchange push notifications working. The development of a listener is only part of the solution. The other part is getting the notifications from the Exchange server to the listener, especially when the listener expects the notifications on a secure channel. Exchange is of no particular help here. The only error message that is generated when Exchange can’t send a notification message to a listener is something like this:


This message is not helpful at all. Ok – Exchange could not send a notification a specific subscription. But why?

That’s why I wrote a small utility that should be able to diagnose the three most common problems:

  • The Exchange server cannot reach the notification listener because a firewall is blocking the access.
  • The host specified in the callback address can not be resolved to an IP address
  • If the callback address of the listener is secured using TLS/SSL, Exchange will not send notifications if the server certificate used by the listener is not trusted.


Copy the program on the Exchange server. Open a command prompt and start the program. It expects the address of the listener as the first parameter. The execution of the program can take up to one minute.

Download the program here:


The source code can be downloaded from CodePlex.

Posted by Henning Krause on Sunday, June 21, 2009 12:14 AM, last modified on Sunday, June 21, 2009 10:59 AM
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